Providing Performance Feedback

Providing Performance Feedback places the focus on logical processes and reasonable commitments. Managers develop the steps required to adjust individual performance: establish performance standards, solicit team member's individual performance evaluation, and establish a summary evaluation that will be clear and credible to the team member.

This program teaches managers a systematic, fact-based approach to performance improvement through quality feedback.

Participants completing Providing Performance Feedback will be able to

• Base assessments on facts and behaviour.
• Assess performance.
• Use positive performance feedback to encourage self-motivation of team members.
• Encourage team member participation in assessment.
• Gain team member commitment to the change needed to improve performance.
• Gain team member agreement with the assessment.