Creating Staff & Customer Loyalty

Essential Skills of Communicating

Using Communication – a two-way process

Essential Skills of Communicating enables managers to develop effective communication skills, improve performance, and increase the productivity of their teams by using clear, well-organized messages aimed at the needs and interests of the listeners.

The relationship between managers and team members is critical to the success of an organization, and a strong relationship, built on mutual trust and respect, begins with effective communication. By developing essential skills of communicating, managers improve relations with their team members and increase productivity. 

Objectives

• Participants completing Essential Skills of Communication will be able to
  
• See that communication is a two-way process.
  
• Construct clear, concise messages in the interest of the receiver.
  
• Manage non-verbal behaviours to reinforce the intent of their message.
  
• Listen actively to improve communication.
  
• Create a climate of open communication, which increases team members’ motivation and commitment.

Offered in Classroom, On-line, or Blended Formats.
Classroom Time: 4 hours
On-line Time: 2 hours

Training Options

With most programs in Vital Learning’s Leadership Development series, you have three delivery options:

• Purchase the facilitator kits and teach the modules yourself
• Hire SEA Consulting to provide on-site training
• Train your supervisors using the on-line seminars

Please contact Nelson Scott to determine which training option is best for you.

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