Creating Staff & Customer Loyalty

Staff Recognition and Retention

What distinguishes an organization that retains staff from another that experiences high staff turnover?  It’s not money.  If it was, it would be easy to reduce turnover – pay more than anyone else.  The organization that pays the most would have the lowest turnover – at least, until another employer began to pay even more.

What seems to make the difference in staff retention is something that money can’t buy – commitment:

• to the work
• to the organization
• to the boss

Managers and supervisors build commitment by treating staff with respect and by letting them know regularly that they are appreciated for who they are and for what they do – their achievements and contributions to the organization.

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Staff Recognition
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Retaining
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