Creating Staff & Customer Loyalty

Training Resources

Through our affiliation with Service Quality Institute and Vital Learning we are able to offer clients a variety of training resources related to customer service and leadership development. Please scroll down to view full list of available courses.

For most of these programs, you have delivery options:

• Purchase the facilitator kits and teach the modules yourself
• Hire SEA Consulting to provide on-site training

With most modules in Vital Learning’s Leadership Development series, you have a third delivery option:

• Train your supervisors using the on-line seminars

Please contact Nelson Scott to determine which training option is best for you.

Available Courses

Customer Service

• Attaining Excellence for Local Government
• Attaining Excellence in Customer Service: a Workshop for Managers and Supervisors
• Exceptional Service
• Feelings: Quality Service First Time Everytime
• Five Star Service for Hospitality
• Loyal for Life
• Service First Video Library
• STAR Service
• The Spirit of Excellence: Attaining Excellence in Patient Relations and Customer Service

Leadership Development

Leadership Essentials:

• Essential Skills of Leadership
• Essential Skills of Communicating
• Coaching Job Skills
• Communicating Up
• Delegating
• Developing Performance Goals and Standards
• Effective Discipline
• Improving Work Habits
• Managing Complaints
• Providing Performance Feedback
• Resolving Conflicts
• Supporting Change

Leadership Plus:

• Developing and Coaching Others
• Hiring Winning Talent
• Retaining Winning Talent
• Motivating Team Members
• Solving Workplace Problems
• Leading Successful Projects

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