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Feelings: Quality Service First Time Everytime(developed by Service Quality Institute)Feelings achieves a positive transformation in frontline employees by increasing awareness of customer needs; improving skills for dealing with customers; increasing the employees’ sense of self-worth; and improving communications and co-operation among employees. Unlike many training programs that are dull, technical, and boring, Feelings is designed to be fun, stimulating, and entertaining. Tailored for Many Industries – Feelings is available in various versions suitable for different industries, including professional/office settings, banks, call centres, retail/service industry, supermarkets, healthcare, local government, hotels, higher education, and car dealerships. Feelings is designed to be delivered in three 2 to 4 hour sessions or can be delivered as a full-day session. Each participant receives a 136-page workbook, a techniques card, and certificate of accomplishment.
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