What has customer service got to do with your job and your organization?
Everything. No matter what business you are in, you are in the customer service business, even though you may apply different labels to describe your customers – clients, patients, citizens, students, owners, readers, diners, fans, or parents.
Even those who never see a customer directly still serve customers indirectly. Their customers are “internal” customers – co-workers who do serve “external” customers. Those who are on the front line depend on those who are behind the scenes to provide them with exceptional service so they can do the same for external customers.
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