Creating Staff & Customer Loyalty

Exceptional Service

(developed by Service Quality Institute)

Delivering exceptional service means going beyond the customer’s expectations, offering extraordinary and superior service – going the extra mile, wowing the customer with your attention, actions, and words.  This happens when all employees work together to provide exceptional service.

Exceptional Service is a single session, video-based program.  The design allows the session to be implemented in four hours. Its content focuses on: your role in service quality; care and concern; value-added service; problem solving; and service recovery.  Each participant receives a 40-page workbook filled with customer service techniques, a pocket-sized skill reminder card, and a certificate of accomplishment.

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Other Customer Service programs delivered by
Nelson Scott

Attaining Excellence for Local Government

Attaining Excellence in Customer Service: a Workshop for Managers and Supervisors

Exceptional Service

Feelings: Quality Service First Time Everytime

Five Star Service for Hospitality

Loyal for Life

Service First Video Library

STAR Service

The Spirit of Excellence: Attaining Excellence in Patient Relations and Customer Service