Creating Staff & Customer Loyalty

Solving Workplace Problems

Determining the best solution requires a problem-solving process

Solving Workplace Problems develops a five-step process thread that combines a variety of methods to provide an effective approach to solving simple to complex organizational problems. Each step of the process is explained in detail.

This program provides an effective approach and the tools necessary for improving current processes that organizations use to solve organizational problems. Participants will learn how to identify the problem, identify the cause, select the best solution, implement the solution, and determine what feedback and follow-up will be required.

Objectives

Participants completing Solving Workplace Problems will be able to

• Follow an orderly, step-by-step, problem-solving process.
  
• Write problem statements that clearly define problems encountered in work situations.
  
• Assess the contexts of problems.
  
• Analyze the likely root causes of problems.
  
• Involve team members in evaluating root causes and possible solutions.
  
• Create plans to implement solutions to problems.
  Agree and support implementation.

Offered in Classroom Format Only.
Classroom Time: 4 hours

Training Options

With most programs in Vital Learning’s Leadership Development series, you have three delivery options:

• Purchase the facilitator kits and teach the modules yourself
• Hire SEA Consulting to provide on-site training
• Train your supervisors using the on-line seminars

Please contact Nelson Scott to determine which training option is best for you.

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